Shipment

Shipping costs

The shipping costs are calculated in the checkout, you will find out the amount before buying/ ordering.

Additional costs for shipping on islands and to countries on the Mediterranean can be calculated. These are communicated with the customer beforehand.

Curb

Furniture is supplied by our commissioned freight forwarders to the curb. 

Quantity discount/ larger order

You set up your house, office or have a business and need larger quantities.

You are welcome to contact us for a quantity discount using the contact form.

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Curb

Furniture is supplied by our commissioned freight forwarders to the curb. 

Quantity discount/ larger order

You set up your house, office or have a business and need larger quantities.

You are welcome to contact us for a quantity discount using the contact form.

VErsand & delivery

The following conditions apply:

Shipping conditions

These shipping conditions apply to all orders on our website Stil-Ambiente.de can be abandoned.

We supply all EU countries with islands and many non-EU countries such as Switzerland, England. Deliveries to the United States are limited to articles that are not shipped with the shipping company. Freight goods are only sent to the USA in the event of large orders.

Shipping costs (including statutory VAT)

The shipping costs are calculated as soon as you have entered your address and are displayed before the ordering process/ purchase.

Articles that are in stock are ready for shipping within 7 days. The delivery takes place here in the latest within 14 working days. For items that are not in stock, shipping times can be several weeks. The deadline for the delivery in the event of payment in advance in advance after payment order to run to the bank commissioned with the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or statutory holiday at the delivery location, the deadline ends on the next working day.

The risk of random doom and the random deterioration of the sold item also only passes to the buyer when buying the thing.

• The recipient should be present at the time of delivery. If you are away, the package will be deposited at the next post office.
• In the event of failed delivery attempts, the shipment will be returned to us and additional costs can arise.

We send with the following shipping company:

1. Deutsche Post DHL Group: One of the largest and most famous shipping service providers in Germany. They offer both national and international shipping.

2. Hermes: Another large shipping service provider that is primarily known for package shipping in online trading.

3. DPD (Dynamic Parcel Distribution): Offers package and express delivery services and is widespread in Germany.

4. GLS (General Logistics Systems): A European shipping service provider who is also active in Germany and offers a number of shipping options.

5. Ups (united parcel service): An international shipping service provider with a far -reaching network that also covers Germany.

6. Fedex: Known for international express deliveries and also has various shipping options within Germany.

7. Tnt: Another international shipping service provider who also works in Germany and offers various shipping options.

8. Trans-o-flex: Specialized in the shipping of pharmaceutical products and other sensitive goods.

9. Go! Express & Logistics: Offers specialized courier and express services.

10. Speditions: For larger programs and special conditions (e.g. temperature -managed transport) there are also a number of freight forwarders that offer shipping services.

The shipping of large furniture with freight forwarder

This is done by our freight forwarder. So that you can make a desired delivery date (Monday to Friday between 9 a.m. to 4 p.m.) with the freight forwarder, our freight forwarder will contact you by phone.

To enable delivery, please remember to provide a phone number (preferably cell phone number) in the purchase processing / order. The delivery takes place up to the so -called curbs, i.e. h. The freight forwarder is only responsible for the delivery to the house, but not for transport to your apartment/ house.

Please also note that delivery in both freight forwarders Monday to Friday between 9 a.m. to 4 p.m. can take place. A Saturday delivery is unfortunately excluded.

In the event of failed delivery attempts, the shipment will be returned to us and additional costs can arise.

As soon as your order has left our warehouse, you will receive a shipping confirmation by email. In this confirmation, all the important information about your order is at a glance.

Delivery conditions

• The recipient should be present at the time of delivery. If you are away, the package will be deposited at the next post office.
• In the event of failed delivery attempts, the shipment will be returned to us and additional costs can arise.

Liability and compensation

We are not liable for delays or damage that is outside of our sphere of influence (e.g. force majeure, strikes, etc.).

Can I track my order?

Yes, after sending your order you will receive an email with the shipment sequence number.